Privacy matters, but it can be confusing. This page explains our approach to privacy on our website and how it affects you.
These are just the key points. If you need detail, keep reading.
Measuring our visitors
We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous – so we don’t know who you are; just that somebody visited our site.
The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better.
These services provide social buttons and similar features which we use on our website – such as the “Like” and “Tweet” buttons.
To do so we embed code that they provide and we do not control ourselves. To function their buttons generally know if you’re logged in; for example Facebook use this to say “x of your friends like this”. We do not have any access to that information, nor can we control how those networks use it.
Social networks therefore could know that you’re viewing this website, if you use their services (that isn’t to say they do, but their policies may change). As our website is about website design and business services we imagine this is not a concern for most users.
To allow visitors to discuss our blog articles and some web pages we use a discussion system built in our Suite software.
Suite will know what you wrote on those comments. Of course all comments you leave are also publicly visible on the Internet alongside your name, so we do not imagine this is a concern for many people.
If you sign up for a service
When you sign up for any of our services – paid or otherwise – we will record specific personal information about you, such as your name and email address.
We will also collect and store information about your use of our services so as to improve them. For example, we keep a log of what features are being used at any time.
We also log account and transaction history for accounting purposes, and to monitor our business activities.
We may send you email notifications regarding your service (such as invoices) or which you have specifically requested (such as newsletters or notifications when a report is completed). You have the ability to opt out of any of this communication at any time.
We will never provide your personal information or email address to any third parties except where they are specifically employed to help deliver our own services, as detailed above.
We use a variety of payment providers to bill for our products and services. These companies will have access to your personal and payment information. When paying by credit card online, we never have any access to your credit card details.
The third parties we use are WorldPay (to process credit cards) and PayPal (to process credit cards and accept payment via PayPal).
We share information with these companies only to the extent necessary for the purposes of processing payments you make via our website.
We take many precautions to prevent the loss, misuse or alteration of your personal information. These precautions include:
Whilst we take great care to ensure any confidential information remains protected we cannot guarantee the security of data sent over the Internet.
Of course you are responsible for keeping your password and user details confidential. We will never ask you for your password(s). It is good advice not to trust anybody asking you for passwords.
Updates to this policy